Frequently Asked Questions
Lumminon is an online home décor brand dedicated to bringing thoughtfully curated lighting and décor pieces into modern homes. We focus on stylish, functional designs that elevate everyday living spaces. Lumminon is proudly based in Melbourne, Australia, and we work with trusted manufacturing and fulfilment partners around the world to deliver our collections to customers globally.
Yes. Your payment information is completely secure. All transactions on our website are encrypted using industry-standard SSL (Secure Socket Layer) technology. We do not store your full credit card details, and payments are processed through trusted and secure payment providers to ensure your personal information remains protected.
Yes. If you need to cancel or make changes to your order, please contact us within 48 hours of placing your order. Once your order has entered the processing or shipping stage, we may no longer be able to make changes or cancel it. We'll always do our best to accommodate your request, so please reach out to our customer support team as soon as possible.
Once your order has been shipped, you’ll receive a tracking link via email.
You can use this link at any time to check your order’s delivery status. If you need help, feel free to contact our support team.
Yes, we provide free standard shipping on all orders.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lumminon@gmail.com.
We accept all major payment methods, including:
- Visa
- Mastercard
- American Express
- Shop Pay
- PayPal
- Google Pay
- Apple Pay
All payments are processed securely.