Your Questions, Answered

Everything you need to know about our products, shipping, returns, and more. Our dedicated email support team is available 24 hours a day, Monday through Friday, and is always happy to assist.

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General information

Who is Lumminon?

Lumminon is an online home décor brand dedicated to bringing thoughtfully curated lighting and décor pieces into modern homes. We focus on stylish, functional designs that elevate everyday living spaces. 

Visit our About US page to learn more.

Where is Lumminon based?

Lumminon Home Office is proudly based in Melbourne, Australia, and our manufacturing warehouse is in ASIA. 

We work with trusted manufacturing and fulfilment partners around the world to deliver our collections to customers globally.

Payment & Ordering

What payment methods do you use?

We accept all major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Shop Pay
  • PayPal
  • Google Pay
  • Apple Pay

All payments are processed securely.

Is my payment information secure?

Yes. Your payment information is completely secure. All transactions on our website are encrypted using industry-standard SSL (Secure Socket Layer) technology. We do not store your full credit card details, and payments are processed through trusted and secure payment providers to ensure your personal information remains protected.

Can I cancel or modify an order?

Yes. If you need to cancel or make changes to your order, please contact us within 48 hours of placing your order. Once your order has entered the processing or shipping stage, we may no longer be able to make changes or cancel it. We'll always do our best to accommodate your request, so please reach out to our customer support team as soon as possible.

Shipping & Delivery

What are your shipping & processing times?

Processing Time: 1–4 business days. Transit Time: 3–10 business days. Shipping Cost: FREE on all orders. Once your order has been shipped, you'll receive a confirmation email with tracking details so you can follow your delivery. For any shipping enquiries, please contact our support team at lumminon@gmail.com. We're always happy to help!

What are your shipping rates?

At Lumminon, we offer FREE standard shipping on all orders, with no minimum purchase required! Whether you're ordering a single item or multiple products, you'll enjoy complimentary standard delivery at no extra cost.

How can I track my order?

Once your order has been shipped, you’ll receive a tracking link via email.

You can use this link at any time to check your order’s delivery status through our Track My Order page.

Product Information

Do the products come with bulbs included?

Most fixtures do not include bulbs unless stated on the product page. Recommended bulb types and specifications are always listed in the product details.

What materials are your fixtures made from?

  • Natural stone:Alabaster, Travertine, Marble — unique natural veining on every piece
  • Metals:Solid brass, antique brass, black iron, brushed nickel
  • Glass:Handblown glass, Italian glass, smoked and clear options
  • Natural materials:Solid walnut and oak, bamboo, rattan, mulberry silk
  • Other:High-grade ceramic, plaster, resin, alabaster composites

Are your products compatible with LED bulbs?

Yes — the vast majority of our fixtures are fully LED-compatible. We recommend LED bulbs for energy efficiency and longevity. Compatible bulb types and wattage are listed on each product page.

Installation & Set Up

Are the products easy to install?

Our fixtures are designed for standard mounting. Plug-in styles can generally be installed without an electrician. For all hardwired fixtures — chandeliers, ceiling lights, hardwired wall lights — we strongly recommend a licensed electrician for safety and code compliance.

How do I know what size is right for my space?

  • Dining table:Chandelier diameter roughly 1/2 to 2/3 the table width.
  • Entryway:Add room length + width (feet) — the result in inches is a good chandelier diameter.
  • Height:Pendant bottoms 7 ft from floor in living areas; 30–36 inches above a dining table surface.

Can the cord or chain length be adjusted?

Most pendant lights and chandeliers come with adjustable cord or chain lengths that can be shortened during installation. The maximum included length is listed in each product's specifications.

Still got questions? We're here to help!

Monday – Friday

Our customer support team is available 24 hours a day, 5 days a week.

We aim to respond to all customer enquiries within the same day. For the fastest assistance, please contact us via email or our Contact Us form.

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